Returns & Exchanges
Chicago History Museum in-store and online purchases are accepted for full refund within 60 days of the original sale date with receipt. Refunds will be issued according to the original form of payment. Items without receipt may be eligible for exchange or store credit as long as items are in the original condition.
Shipping and handling fees may be eligible for a refund when item(s) returned is due to a manufacturer or store error.
All sales final on clearance, sale, and discontinued items
To return or exchange an item, follow the steps below:
- Pack the item(s) securely in the original package, if possible.
- Enclose a Merchandise Return Form with the item(s)
- Address package to:
CHICAGO HISTORY MUSEUM STORE
1601 N CLARK ST
CHICAGO, IL 60614
- All products must be returned in original condition, in the same packaging (whenever possible), and with all tags, paperwork, parts and accessories to ensure full credit.
- All return shipping charges must be prepaid, insurance recommended, C.O.D’s will be refused. Keep all tracking information for personal reference.
- Approved refunds are issued to the original form of payment and may take up to 30-days from receiving your returned product.
You may also visit our main store located at 1601 N Clark St to handle your returns or exchanges directly. Tickets to the museum are not required to enter the store.
If the merchandise is damaged or defective at the time of delivery or the incorrect item was sent, please e-mail firstname.lastname@example.org or call 312-799-2261 for a resolution.
Our representatives are available Monday – Friday, 9:30am – 4:30pm CST
We offer flat-rate shipping for each order within the US, with additional fees for deliveries to other countries. Orders shipped in multiple packages to the same address will only be charged once. Tracking information is sent to your email address as your items are shipped.
We ship all orders via UPS or USPS. Our current processing time is 3 to 5 business days due to staff limitations. Please be aware, we are unable to deliver packages on Saturday or Sundays.
Example: An order placed on Friday afternoon will ship out the following Monday. An order placed on Wednesday will ship out Thursday.
Business Days in Transit
3 – 5
In order to keep costs low for international shipping, please select ‘Store Pickup’ and send an e-mail to email@example.com expressing you’d like to ship internationally. A representative will get back to you with a quote for shipping costs and once approved the credit card used during the original transaction will be charged that amount. You can also e-mail us to get a shipping quote prior to purchase.
All international orders are shipped via USPS First-Class Package International Service. Tracking information is sent to your email address as your items are shipped.
All duties, taxes, tariffs and VAT charges will be the responsibility of the package recipient.